Welcome to Hart of the Kards. We are a new Australian card store dedicated to stocking the best of Pokémon TCG. All of our products are sourced directly from wholesale suppliers in the United States and come factory-sealed unless otherwise stated. As passionate collectors, we aim for the highest standards of quality for our products and would never sell anything we wouldn't buy ourselves.
We endeavour to offer the most competitive pricing that we can. We hope you trust in the White Hart of the Kards and catch 'em all, or at least everything you are looking for, at our store!
Hart of the Kards – Refund & Return Policy
Due to the highly collectible nature of the Trading Card Game (TCG) market, the risk of card searching, pack "mapping", and rapidly fluctuating market values, we strictly do not accept returns, exchanges, or refunds on any product once the factory seal, shrink-wrap, box flap, or foil pack has been broken or opened. Once a product is opened, it is considered used and cannot be returned for a change of mind under any circumstances.
Faulty, Damaged, or Incorrect Items:
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). You are entitled to a replacement or refund for a major failure or damage incurred during transit.
If your order arrives damaged by the courier, do not open the internal product packaging or break the factory shrink-wrap. Take clear, high-resolution photos of the external shipping box and the damaged product immediately, and contact us at admin@hartofthekards.com within 48 hours of delivery. We will coordinate a swift replacement or refund in accordance with your consumer rights.
Hart of the Kards – Terms of Service
Welcome to Hart of the Kards. This website is operated by HotK Collectables, trading as Hart of the Kards (ABN: 12 288 142 740). By accessing our site and placing an order, you agree to be bound by the following terms and conditions.
1. Market Volatility & Pricing
The TCG marketplace experiences sudden, volatile price fluctuations. By completing a purchase, you agree to the price at checkout. We do not offer retrospective price matches or refunds if a product's market value decreases post-purchase, nor will we charge you more if the value rises. We reserve the right to change displayed prices instantly without prior notice.
2. Pre-Orders & Distributor Allocation Cuts
Pre-orders allow you to secure upcoming products. However, rare instances occur where manufacturers or international distributors cut our physical allocations. In the event that our allocation is cut and we cannot fulfil your pre-order, you will be notified immediately and issued a 100% full refund. Hart of the Kards is not liable for any market price movements resulting from distributor stock shortages.
3. Error Correction (Pricing Typos)
In the event that a product is mistakenly listed at an incorrect price due to an administrative or typographical error (e.g., a $180.00 booster box listed for $18.00), we reserve the right to cancel and refund the order immediately, even if a payment has been authorised and an order confirmation email has been issued.
Hart of the Kards – Shipping & Delivery Policy
All orders are securely packed at our fulfillment facility using premium, impact-resistant packaging to preserve your sealed products.
1. Dispatch & Handling Timelines
- In-Stock Items: Dispatched within 1–2 business days.
- Pre-Order Items: Shipped immediately upon local release day availability, as indicated on the product page. If your order contains both in-stock and pre-order items, the entire shipment will be held until the pre-order item is available.
2. Carriers & Parcel Lockers
We ship across Australia exclusively using Australia Post. Because we utilise Australia Post, we fully support delivery to residential addresses, PO Boxes, and 24/7 Australia Post Parcel Lockers.
3. Transit Risk & Authority to Leave (ATL)
Once a parcel is logged and scanned as "Collected" or "Lodged" by Australia Post, transit risks are governed by our carrier terms. We strongly recommend choosing a delivery address where someone is present to sign for the package. If you select "Authority to Leave" (Safe Drop), Hart of the Kards is not responsible for any parcels stolen, lost, or damaged post-delivery.
4. Incorrect Address Policy
It is the customer's responsibility to provide the correct shipping address. If a parcel is returned to us by Australia Post due to an incomplete or incorrect address provided at checkout, the customer will be required to pay a re-shipping and handling fee before the parcel is dispatched a second time.
Hart of the Kards – Privacy Policy
Hart of the Kards is committed to protecting your personal data in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs).
1. Information We Collect
When you visit our store or make a purchase, we collect necessary personal information to process your order, including your name, billing address, shipping address, email address, phone number, and payment information (handled securely via encrypted third-party payment gateways).
2. How Your Data is Used
We collect and use your personal information strictly to:
- Process, package, and fulfil your orders.
- Generate shipping and tracking labels via Australia Post.
- Communicate with you regarding order statuses or customer service inquiries.
- Send promotional emails or text marketing alerts (only if you have explicitly opted-in at checkout).
3. Spam Act Compliance & Unsubscribing
We respect the Australian Spam Act 2003. Every promotional email or newsletter sent from Hart of the Kards features a prominent, functional "Unsubscribe" link at the bottom. You can opt-out of marketing communications at any time, and your request will be processed immediately. We never sell, rent, or lease your personal data to third parties.
Hart of the Kards Collectables, trading as Hart of the Kards.
ABN: 12 288 142 740
