Shipping policy

Hart of the Kards – Shipping & Delivery Policy

All orders are securely packed at our fulfilment facility using premium, impact-resistant packaging to preserve your sealed products.

1. Dispatch & Handling Timelines
- In-Stock Items: Dispatched within 1–2 business days.
- Pre-Order Items: Shipped immediately upon local release day availability, as indicated on the product page. If your order contains both in-stock and pre-order items, the entire shipment will be held until the pre-order item is available.

2. Carriers & Parcel Lockers
We ship across Australia exclusively using Australia Post. Because we utilise Australia Post, we fully support delivery to residential addresses, PO Boxes, and 24/7 Australia Post Parcel Lockers. 

3. Transit Risk & Authority to Leave (ATL)
Once a parcel is logged and scanned as "Collected" or "Lodged" by Australia Post, transit risks are governed by our carrier terms. We strongly recommend choosing a delivery address where someone is present to sign for the package. If you select "Authority to Leave" (Safe Drop), Hart of the Kards is not responsible for any parcels stolen, lost, or damaged post-delivery.

4. Incorrect Address Policy
It is the customer's responsibility to provide the correct shipping address. If a parcel is returned to us by Australia Post due to an incomplete or incorrect address provided at checkout, the customer will be required to pay a re-shipping and handling fee before the parcel is dispatched a second time.

For any inquiries, please contact us at admin@hartofthekards.com.